Need Help?

Because elegance should extend beyond the dress.

At Arc The Label, we’re here to make your experience as seamless as the silhouettes we design. On this page, you’ll find answers to common questions about orders, shipping, returns, and sizing. If you can’t find what you need, our dedicated team is just a message away — ready to assist with care and clarity.

Your journey with Arc should feel effortless, from the moment you browse to the moment your dress arrives.

Opening hours

Best Way to Reach Us - We handle all customer service
inquires through our contact form. While we love connecting with you on
Instagram, TikTok and Facebook our DM aren't the ideal place for support. Drop
us a message here and we'll take care of you.

Hang Tight! - We know waiting isn't fun, but sending
multiple emails can actually slow things down. Rest assured, we're on it and
will get back to you as soon as we can.

Our Office Hours - Our customer service team is available
Monday to Friday, From 9:00 AM to 5:00 Pm (AEST) Here's what that looks like in
your time zone:

Europe (CET/CEST) : 11:41PM - 7:41AM

United Kingdom: 10:47PM - 6:47AM

Canada(Eastern Time):05:30PM - 1:30AM

USA (Eastern Time) :2:55PM - 10:55PM

If you reach out outside these hours, no worries. We will get back to you
first thing when we are back online.

We appreciate your patience and can't wait to assist you.